FAQs
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ORDERS & PAYMENT
Online orders can be placed 24 hours a day, 7 days a week via our online web store. Orders can also be made over the phone, during normal business hours by calling 800.525.GEAR (4327).
We accept most major credit cards and payments via PayPal.
Once your order has been placed online, an order confirmation page will appear on your screen. You will also receive the following emails:
- Order confirmation: A copy of the sales order will be sent immediately to confirm we have received your order.
- Invoice: A copy of the invoice will be sent when the order is packed, weighed, and labeled to confirm the contents of your package, shipping charges, and final total.
- Tracking information: We will send a tracking number for your order.
Please contact us as soon as possible and we will do our best to intercept your order.
Rec-Com Outdoors is the parent company behind Bridle Buddy, responsible for all administrative processing. This will be the name featured on your invoice, bank statement, and communications.
SHIPPING
Shipping costs will be calculated and displayed within the online shopping cart. The cost is based on the shipping address, the shipping service and carrier selected, and the items added to the cart. Please find further information regarding our shipping policy here.
We ship from our warehouse located in Jacksonville, Florida, United States.
We ship worldwide! If you'd like to receive a quote for shipping, simply add the products you're looking to purchase into the online shopping cart. Delivery options and pricing will be displayed after confirming your location.
Yes, we ship internationally! Please find further information regarding shipping here.
Orders are typically shipped within 1-3 days of your order being placed. For more accurate shipping timeframes or if your order is urgent please contact us with your delivery address for more information.
Once your order is processed and shipped you'll receive an email providing details on how to track your purchase to your door. If you require assistance to track your order please contact us.
PRODUCT SUPPORT
You can compare models of each Bridle Buddy Live Bait Rigging Kit, or contact us and our team will be happy to match you with the ideal product for your fishing needs.
Bridle Buddy's revolutionary live bait rigging kits have enjoyed success right across the globe! Please review our social media pages where you will find hundreds of testimonials, videos and photos from satisfied Bridle Buddy customers.
Yes, we sell all your replacement Bridle Buddy accessories, please click here.
Yes! Subscribe to the Bridle Buddy mailing list for exclusive offers, competitions and expert advice. Enter your email in the 'Join Our Mailing List' section at the bottom of any Bridle Buddy website page.
GENERAL INFORMATION
Bridle Buddy supply many of the world’s leading fishing retailers.
Please review our returns and warranty information here.
Unfortunately our warehouse is closed to the public. Apologies.
Yes, please contact us, visit our REC-COM Outdoors website, or call us at 800.525.GEAR(4327) for more information about becoming a retailer of Bridle Buddy products.